Cancellation Policy.

This policy explains how to cancel an engagement or subscription with Mulholland, Inc. ("Mulholland," "we," "us," or "our") and what happens when you do. It supplements our Terms of Service. Where a signed agreement or order form between you and Mulholland sets out different cancellation terms, the signed agreement controls.

How to cancel.

You can cancel at any time by emailing hello@mulholland.ai from an email address associated with your account or agreement. We will confirm receipt and the effective date of your cancellation in writing. No phone call is required, and there is no cancellation fee beyond what your signed agreement provides.

Notice and effective date.

Unless your signed agreement says otherwise, cancellations take effect at the end of the current billing or engagement period. Pilots and evaluations may be cancelled at any time with immediate effect. We recommend giving notice at least fifteen days before your renewal date so the cancellation is processed before the next charge.

Refunds.

Fees already paid are non-refundable except where your signed agreement provides otherwise or applicable law requires it. If we charge you after a properly noticed cancellation, we will refund that charge in full. Work delivered under a fixed-scope engagement is invoiced as set out in the engagement's terms.

Your data after cancellation.

You retain all rights to your data. After cancellation, you can export your data, and we return or delete it, as your signed agreement provides and our Customer Data Privacy Notice describes. Under our current Master Services Agreement, you can ask for an export for 60 days after your last order form, statement of work, or free service ends (or the agreement ends, if sooner), and within 30 days after that we delete the personal data in your customer data, apart from copies the law requires us to keep and copies in routine backups, which stay protected until they are deleted.

Reactivation.

If you change your mind, contact us. Where your data has not yet been deleted, we can usually restore your deployment without loss.

Contact.

Questions about cancellation: hello@mulholland.ai.